Terms of service

OVERVIEW
Welcome to Matrix Luxury Living. The terms “we”, “us” and “our” refer to Matrix Luxury Living.

We operate this website and online store, including all related content, products, services, tools, and features, to provide you with our services. 

These Terms of Service, together with any policies referenced here, set out your rights and obligations when you access or use our website or services.

By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use our services.

SECTION 1. ELIGIBILITY AND ACCOUNT RESPONSIBILITY
You confirm that you are at least 18 years old or the age of majority in your place of residence.

You may be required to provide personal, billing, payment, and shipping information to use our services. You confirm that all information you provide is accurate, current, and complete, and that you are authorised to provide it.

You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account. You must not transfer, sell, or allow unauthorised access to your account.

SECTION 2. PRODUCTS AND PRODUCT INFORMATION
We take reasonable care to display accurate product descriptions and images. However, colours, textures, patterns, and finishes may vary due to screen settings, lighting, and the natural characteristics of materials.

Natural variations in materials such as wool, timber, stone, leather, and silk are inherent and are not defects.

Product descriptions, pricing, availability, and specifications may change at any time without notice. We reserve the right to discontinue any product or limit quantities.

SECTION 3. ORDERS AND ACCEPTANCE
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion.

An order is not accepted until payment is processed and we confirm acceptance. We may cancel or modify orders due to stock availability, pricing errors, suspected fraud, or operational issues. If this occurs, we will notify you using the contact details provided.

Once an order is accepted, cancellation may not be possible.

All returns, refunds, and exchanges are governed exclusively by our Returns and Refunds Policy, which forms part of these Terms.

Purchases are for personal or household use only and not for resale or commercial use.

SECTION 4. PRICING AND PAYMENT
All prices are displayed in Australian dollars unless stated otherwise.

Prices may change without notice. The price charged is the price shown at the time of order confirmation.

Prices do not include delivery fees unless stated. Any applicable taxes are included where required by law.

You authorise us to charge your selected payment method for the total order amount. You confirm that you are authorised to use the payment method provided.

SECTION 5. SHIPPING AND DELIVERY
Delivery timeframes are estimates only and are not guaranteed.

We are not responsible for delays caused by carriers, weather events, supply chain disruptions, customs, or circumstances beyond our control.

Risk and title pass to you once the goods are handed to the carrier, unless otherwise required by law.

SECTION 6. INTELLECTUAL PROPERTY
All content on this website, including text, images, logos, graphics, videos, and design elements, is owned by or licensed to Matrix Luxury Living and is protected by intellectual property laws.

You may use the website for personal, non-commercial purposes only. You must not reproduce, distribute, modify, or exploit any content without prior written permission.

SECTION 7. THIRD-PARTY TOOLS AND SERVICES
We may provide access to tools or services operated by third parties. These are provided “as is” and “as available”.

We are not responsible for third-party tools, services, or content, and you use them at your own risk.

SECTION 8. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We do not control or endorse these sites and are not responsible for their content, policies, or practices.

Accessing third-party websites is at your own risk.

SECTION 9. ECOMMERCE PLATFORM
Our store is powered by third-party e-commerce platform. All purchases are made directly with Matrix Luxury Living.

You acknowledge that third-party e-commerce platform is not responsible for any aspect of transactions between you and us and release third-party e-commerce platform from any related claims.

SECTION 10. PRIVACY
Your personal information is handled in accordance with our Privacy Policy and third-party e-commerce platform Privacy Policy.

SECTION 11. FEEDBACK AND REVIEWS
If you submit reviews, feedback, or suggestions, you grant us a perpetual, royalty-free right to use, reproduce, and publish that content for any purpose.

You confirm that your submissions do not infringe any third-party rights or contain unlawful content.

SECTION 12. ERRORS AND OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been placed.

SECTION 13. PROHIBITED USE
You must not use the website or services for unlawful purposes, to infringe rights, transmit harmful code, or interfere with site security or functionality.

We may suspend or terminate access if you breach these Terms.

SECTION 14. TERMINATION
We may terminate or suspend your access at any time without notice. Obligations incurred before termination remain payable.

SECTION 15. DISCLAIMER OF WARRANTIES
Except as required by Australian Consumer Law, our services and products are provided “as is” and “as available” without warranties of any kind.

Nothing in these Terms excludes statutory consumer guarantees that cannot be excluded under Australian law.

SECTION 16. LIMITATION OF LIABILITY
To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential losses arising from use of our services or products.

Where liability cannot be excluded, it is limited to the minimum extent permitted by law.

Customers are responsible for any loss or damage to products or property caused by their actions while visiting our store or premises. Where a customer damages goods, whether intentionally or through negligence, we reserve the right to charge the customer the full cost of repair or replacement of the damaged item.

SECTION 17. INDEMNITY
You agree to indemnify us against claims arising from your breach of these Terms or misuse of our services.

SECTION 18. SEVERABILITY
If any provision is unenforceable, the remaining provisions remain in effect.

SECTION 19. ENTIRE AGREEMENT
These Terms, together with referenced policies, constitute the entire agreement between you and us.

SECTION 20. ASSIGNMENT
We may assign our rights and obligations without notice. You may not assign yours without consent.

SECTION 21. GOVERNING LAW
These Terms are governed by the laws of Victoria, Australia. You submit to the jurisdiction of Victorian courts.

SECTION 22. CHANGES TO TERMS
We may update these Terms at any time. Continued use of the website constitutes acceptance of updated Terms.

SECTION 23. CONTACT DETAILS
Matrix Luxury Living
Email: info@matrixluxuryliving.com.au
Address:
2/28 Frankston–Dandenong Rd
Dandenong South VIC 3175, Australia